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Client Experience

Federal Bureau of Investigations

Provide Information Technology Specialist in support of the National Instant Criminal Background Check System (NICS) Section.

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Department of Veterans Affairs HQ-ITSS

Bar Code Expansion Project (BCE) provides an enterprise solution to expand bar code functionality throughout VA medical centers to improve the accuracy of patient identification at the point of care and to reduce the incidence of adverse events due to patient misidentification.

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CLIENT EXPERIENCE

Federal Bureau of Investigations

Provide Information Technology Specialist in support of the National Instant Criminal Background Check System (NICS) Section. Provide high-level support and guidance to the Government on projects that vary greatly in size, complexity, and risk. Perform a wide range of project management functions on behalf of the Government. This includes analyzing requirements, drafting project documentation, evaluating earned value management performance, coordinating with customers, managing budgets through the Office of Management and Budget 300 process, establishing and maintaining applicable policies, and projecting future system and funding requirements.

Managed Resources Provided Services Included:

  • Cost Benefit Analysis
  • Analysis of Alternative
  • Requirements Analysis and Creation
  • Perform Discovery Interviews


Department of Veterans Affairs Barcode Expansion (Design, Development, and Testing)

Bar Code Expansion Project (BCE) provides an enterprise solution to expand bar code functionality throughout VA medical centers to improve the accuracy of patient identification at the point of care and to reduce the incidence of adverse events due to patient misidentification. Five applications are included within the project. reads “They are: Laboratory Specimen Collection, Blood Product Administration, Nursing Documentation of Vital Signs, Bar Code Medication Administration, Read-Only CPRS, and Medical Record Browsing.”

Managed Resources Provided Services Included:

  • Contract Administration
  • Project Management
  • The design and development of VA Specific attributes into applications
  • Testing Certification of Applications
  • Accreditation and Usability Testing.
  • System Integration
  • Implemented in two in-patient areas and one out-patient clinic per facility


Department of Veterans Affairs HQ-ITSS

Responsible for the coordination and daily operations of provided subordinate employees in support of VAHQ ITSS Contract to provided Information Technology Services for the Silver Spring, MD, Washington DC, and West Virginia Datacenters.

Managed Resources Provided Service Included:

  • Helpdesk
  • 24/7 Network and Systems Management Support
  • Monitored the troubleshooting of technical problems and issues.
  • Recommended actions to COTR for coordinative IT and Service Product solution.
  • Directed the assessment of service needs in accordance with customer specifications.


Pentagon Information Technology Agency (ITA)

Managed the coordination of the provided staff to the Infrastructure Support Team on the ITA-NISO program. Provided Network design, engineering, and cabling support resources to the Pentagon and the National Capital Area region.

Managed Resources Provided Services Included:

  • Cable Installation
  • Network Design, Engineering, and Administration
  • The Move, Add, Change (MAC) team executing over 300 MACs per month
  • Project teams supporting the Joint Staff, DoD Armed Services and the Office of the Secretary of Defense (OSD) and the Network Improvement Program executing 400+ projects annually.


Defense Logistics Agency (DLA) - Head Quarters (HQ)

Manages the Overall daily operations of the DLA-HQ Seat Management contract consisting of 2500 Users in 3 locations in the Washington DC Metropolitan Area.

Managed Resources Provided Services Included:

  • Helpdesk
  • Desktop
  • Break/Fix
  • System Monitoring and Management
  • Network Management and Monitoring
  • Database Management and Monitoring
  • Database and Application Administration
  • Network Engineering and Administration
  • Change Management
  • Asset Management
  • Project Management and Project Resourcing



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